Thank you for shopping with STOK N CHILL. We want you to be completely satisfied with your purchase. Please read our policy carefully:
1. Returns
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Customers can return products within 7 days of purchase.
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Returned products must be in new, unworn, unwashed, and unused condition with all original tags attached.
- Product colours may vary in reality from the colours shown on the website. This variation is not considered a defect and is not eligible for returns or exchanges.
- Upon receiving and inspecting the returned item, we will issue a coupon code equivalent to the product value, which can be redeemed on www.stoknchill.com for any future purchase.
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This return policy is applicable for both prepaid and Cash on Delivery (COD) orders.
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Personalized or custom-made products are not eligible for return.
2. Exchanges
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Direct product exchanges are not offered.
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Instead, customers will receive a coupon code upon return, which they can use to reorder the desired size, color, or any other product from the website.
3. How to Initiate a Return
To initiate a return, please email us at customercare@stoknchill.com with your order number and the details of the item you wish to return.
4. Cancellations
Orders can be cancelled within 24 hours of purchase by contacting us at customercare@stoknchill.com.
For any further questions or assistance, feel free to reach out to us at customercare@stoknchill.com. We're here to help!
